If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler. Contact us for local recommendations.
If you notice damage upon unpacking your edition from Jasmine Nikole Art Collection, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit we will endeavor to replace the edition. In the event that we are unable to replace the edition we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (when applicable).
All shipments will be handled by a professional logistics provider. Depending on your location the best provider will be selected and you notified.
Notification of shipping along with tracking information will be sent to you via email within 7-10 business days of your completed order with Jasmine Nikole Art Collection.